Last Updated: 27th September 2023
At Direct Auto Switch, we are committed to providing our customers with high-quality products and services. We understand that occasionally, you may need to return or exchange an item. This Returns Policy outlines the procedures and guidelines for returning products purchased from our website.
1. Eligibility for Returns
You may be eligible for a return or exchange under the following conditions:
- The item was purchased directly from our website: https://www.directautoswitch.co.nz
- The item is in its original condition, including all packaging, labels, and tags.
- The return request is made within 30 days of the original purchase date.
- The item is not on the list of non-returnable products (see section 4).
2. Initiating a Return
To initiate a return, follow these steps:
a. Contact Customer Support: Send an email to sales@directautoswitch.co.nz to request a Return Authorization Number (RAN). Please provide the following information:
- Your order number.
- Description and quantity of items to be returned.
- Reason for the return.
b. Return Authorization Number (RAN): Once your request is approved, we will provide you with a unique RAN. This number must be clearly marked on the outside of the return package.
3. Return Shipping
Customers are responsible for the cost of return shipping unless the product is faulty. If the product is faulty, we will arrange for a courier to pick up the return from you at a convenient time and location. We will email you a courier label, which you can print or write the tracking number on the parcel.
4. Non-Returnable Items
The following items are non-returnable unless they are damaged or defective upon arrival:
- Customized or personalized items.
- Items that have been used, installed, or altered in any way.
- Items without their original packaging, labels, or tags.
- Clearance or sale items.
5. Refunds and Exchanges
Upon receiving the returned item and inspecting its condition, we will process your request within 7 business days. Here are the possible outcomes:
a. Refund: If your return is approved, we will issue a refund to the original payment method used for the purchase.
b. Exchange: If you request an exchange for the same item, we will ship the replacement product to you. If the item is not available, we will provide a refund.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions on how to return the item or resolve the issue promptly.
6.1 Power Window Switches
If you are returning a power window switch, please email pictures of the switch from all sides and a video detailing the issue, along with the make, year, and model of your vehicle. This will help us to quickly diagnose the problem and process your return.
7. Contact Information
If you have any questions or need assistance with your return, please contact our customer support team at sales@directautoswitch.co.nz
8. Changes to this Refunds & Returns Policy
8.1. Direct Auto Switch reserves the right to amend the Refunds & Returns Policy at any time without prior notice. Changes take effect immediately upon posting on the Website, and continued use implies acceptance of the modified Terms. The most recent version will be posted on our website with the ‘Last Updated’ date.