FREE SHIPPING
We take pride in offering our valued customers both exceptional value and service, which is why we provide free shipping to all addresses in New Zealand, including rural addresses and PO boxes.
PRODUCT LOCATION
Our products are sourced from warehouses located in NEW ZEALAND, AUSTRALIA, CHINA, & THAILAND. This diverse range of sourcing allows us to offer you an extensive selection and competitive pricing. We are dedicated to cost savings by directly delivering from our overseas warehouses or from our local warehouse to your doorstep, ensuring a seamless shopping experience.
CUSTOMS
Please note that the customer is solely responsible for all applicable customs fees, taxes, and duties. Customs regulations require us to declare the retail cost of your order directly on the package.
For information about your potential obligations, please visit: Customs ‘What’s My Duty Estimator’ website: https://www.customs.govt.nz/personal/duty-and-gst/whats-my-duty-estimator
Please be aware that, in rare instances, customs authorities may exercise discretion, which could lead to delays in the delivery of certain packages. For detailed information on customs and duties charges, we recommend reaching out to your local customs office.
SHIPPING TIME
Shipping time varies by location. This is our estimate:
| Location | *Estimated Shipping Time |
|---|---|
| New Zealand | 5-8 Business days |
Estimated delivery times to New Zealand typically range from 5-8 business days. We aim to process all orders within 1-2 working days following payment confirmation.
However, please be aware that various factors, including weather, customs delays, and shipping carrier issues, can impact delivery times.
TRACKING INFORMATION
After your order is shipped, you will receive an email containing a tracking number. For streamlined logistics, multiple items within the same order may be dispatched in separate packages, each with its unique tracking number.